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Frequently ask Questions
 
1. Are deposits required ?? Yes ! 50% of your deposit is  required in order to secure and book the date(s) your are requesting.
. Terms and conditions are found with the contact. The remaining balance is due on the date of the event. Payments that are  accepted CASHAPP, ZELLE, APPLEPAY, OR TAP !

2. How are the sleepover items cleaned? It is imperative to us that we meet the highest safety and cleanliness standards
All linens are professionally cleaned by a professional company O' My Wash Laundry Service, which comes in a plastic bag from their service.  All other items that are not suited for big washing machines, such as tent canopies, decorative pillows, plush animals, and rugs, are thoroughly cleaned with a powerful and effective steam cleaner system that safely cleans and sanitizes without the use of chemicals. After the process is complete, the items are stored in plastic containers with locking lids until next use Rugs are vacuumed and spot cleaned after every use.
Breakfast trays are cleaned and disinfected after each use
*If any items have wear and tear, we will replace those items
We do not provide pillows to sleep on due to hygiene reasons. We ask that you bring your own pillow. We do provide a throw blanket, but if the weather is cold, we suggest you bring an additional blanket
 
3. WHAT IF I NEED TO MAKE CHANGES
You may make changes to our party up to 7 days before the event date. This includes final tent count, theme changes and party favors, and add-ons. You are still responsible for the balance owed if you do not let us know 7 days in advance. We may not be able to change the theme or add party favors if we are within the 7-day time frame. * Please note that if you choose to pay your remaining balance early, then request changes, no refunds will be given; however, we can credit your account the difference, and you can use it toward our service with then the next year.
 

4. WHAT IF I NEED TO CANCEL OR RESCHEDULE MY PARTY
We know life happens, and things arise. If you need to reschedule for ANY reason, you must notify us by email---
- at least 7 days before the scheduled event to reschedule for any available
date within one year. If you do not have a new date (no worries), feel free to contact us . Your deposit will remain in our system for
365 days, we will do our best to accommodate your new event date.

PLEASE AVOID   nail polish markers, crayons, paints, candies, greasy foods, and colored beverages in or around our tents and furnishings. These items damage our linens and will require us to hold a portion of the security deposit to be replace

Decorative pillows are not to be used to sleep on, but rather placed to the side at night.
Avoid eating and drinking in the tents 

Avoid messy crafting activities in or around the tents
you are completely liable for the damages or excessive cleaning fees for items that are not in the same condition as they were when set up.
We love our fur babies, but they can damage the mattress and décor. Please avoid pets in or around tents
Please do not move, mess with, or tamper with our tents in any way. If any issues occur, please let us know right away
All rented items need to be in the same location and position as they were upon drop off. Our cozy nook squad will break down and remove rented items during the pickup appointment. Please do not attempt to break down tents on your own

1 excessive cleaning fee: 10.00 per item
Damaged items that will need to be replaced will require the following replacement fees
A frame tent (wooden legs or dowels), 25.00 each
Led fairy lights $5
Fabric canopies $50
Inflatable mattress $20
Fitted sheets $15
Blanket $15
Decorative/throw $15
Adjustable bed tray $25
Latern $10
Rugs $20
Air pump $25
Teens & Tots Cozy Nook specialist deems if the item shall need an excessive cleaning or if a replacement is needed, payment for the damages and excessive cleaning fees are due

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PLEASE NOTE!!

you could lose your deposit. If you choose to completely cancel the event for ANY reason, there will be no refunds. The deposit shall be forfeited if you choose not to reschedule for a later date. We highly discourage you from canceling your event since deposits and even paid remaining balances are transferable but non-refundable

5. How much space do the tents require?
Spacing requirements depend on party size. Each tent and mattress set requires a footprint of
4x6 inch, keep in mind the A-frame tents sit snugly around the width of the mattress.
Your Cozy Nook team would like the area to be clear and clean for setup. Please make sure you check the space you have available for the number of tents.
Unfortunately, if our tents do not fit into the available space you have provided, there isn't anything we can do, and we would hate to have unhappy campers.
We are not responsible for moving furniture. If you are unsure, you can send us the dimensions of your space and even photos, and we can help you work out how the tent will fit.
 

6. How long does setup take?
Many variables are considered in the length of time it will take for setup. Each design appointment is allotted 2 hours to ensure we are able to get everything looking just as we both have envisioned.

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Damages
7. As parents ourselves, we know that things can happen with a house full of happy campers. To maintain the quality and beauty of our tents and décor, we kindly ask the following rules are kept in mind. 

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*Social Media  photo policy section*
At Teens &Tots Cozy Nook, we only share photos of our tents set up, never of private homes, locations, or children (unless a parent gives clear permission). All
images you see on our website or social media are carefully selected to respect the
privacy and safety of our families

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Welcome

Teens & Tots Cozy Nook isn’t just a party tent it’s where celebrations
become cherished memories.
Teens & Tots Cozy Nook offers services in Birmingham, Alabama, and Douglasville,
Georgia, within a 40-mile radius of these areas.
We offer a variety of sleepover themes to cater to all.
WHAT’S INCLUDED?
All packages include information on the number of guests you plan to have at the party.
But regardless of the number of guests, we will deliver the supplies and set everything
up for you. Delivery. Set up. Styling and take down. Teepee Tent. Twin air mattress. Fitted
bed sheet. Lightweight throw blanket. Decorated blanket. An Individual breakfast table
*If the tents are going to be set up on any other type of flooring other than carpet, please
let us know when booking so we can provide grip for the tents to prevent slipping and
sliding on slick floors like ceramic tile and hardwood flooring
Pickup next morning between 10:00 a.m. and 12:00 noon
(depending on space) for a selective theme
See our full list of packages Online For more information on our sleepover party services
in Birmingham, AL, and Douglasville, Ga. We will get back with you within 24 hours to
answer any questions you may have. We are looking forward to helping you plan your
next event.

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